Offer

Public agreement-an offer for the provision of hotel serviceson the territory of the Crystal Hotel

(Hotel Crystal LLC)

Obninsk from 03/01/2026

Obninsk from 03/01/2026 The HOTEL CRYSTAL Limited Liability Company, represented by Oleg Vladimirovich Makarov, General Director, acting on the basis of the Charter, hereinafter referred to as the "Contractor", publishes on its official website: www.krystalhotel.ru a public offer to conclude a contract for the provision of hotel services. This Public Offer Agreement is addressed to an unspecified group of persons with an official public offer to conclude a contract for the provision of hotel services in accordance with paragraph 2 of Article 437 of the Civil Code of the Russian Federation. The Contract is considered concluded and becomes effective from the moment the Customer performs the actions provided for in the Offer and means joining all the terms of the Offer without any exceptions or restrictions. The fact confirming the acceptance of this offer and the conclusion of a contract on the part of the Consumer, the "Customer" in accordance with paragraph 3 of Article 438 of the Civil Code of the Russian Federation, is its acceptance, namely: ordering a service, performing specific actions (paying for the Contractor's services), etc. Thus, the Customer confirms his agreement with the terms of this agreement, after which the public offer agreement is considered the basic document in the official relationship between the Customer and the Contractor and is valid until the parties fulfill all their obligations under this Agreement.

1. DEFINITIONS AND TERMS The following basic concepts are used in the Contract:
1.1. Offer - this document, which is a proposal to conclude a deal, which sets out the essential terms of the agreement, addressed to an unlimited number of people. If the Customer accepts the offer (expresses consent and accepts it), this means the conclusion of the proposed contract between the parties on the terms stipulated in the offer.
1.2. Acceptance of the offer is the Customer's full and unconditional acceptance of the offer by paying for the services provided by the Contractor under this agreement.
1.3. Hotel services – services related to accommodation, hotel accommodation and other related services provided by the Contractor to the Customer in accordance with the Rules for the Provision of hotel Services and services of other accommodation facilities in the Russian Federation (approved by the Government of the Russian Federation). By Decree of the Government of the Russian Federation dated 11/27/2025 N 1912).
1.4. Customer (Guest) is a citizen who intends to order or purchase or who orders, purchases and (or) uses hotel services exclusively for personal and other needs not related to business activities.
1.5 Guest (Consumer) — a citizen who intends to order or purchase, or who orders, purchases and/or uses hotel services exclusively for personal needs unrelated to business activities, including a citizen for whom individual services were purchased by the Customer;
1.6. Website - the official website of the Kristall Hotel www.krystalhotel.ru
1.7. The place of rendering services is the Kristall Hotel, located at32 Kurchatov str., Obninsk, 249031
1.8. Hotel – hotel Kristall is a means of accommodation in which hotel and other related services are provided that comply with the requirements of the Decree of the Government of the Russian Federation dated December 27, 2024 N 1951 "On approval of the Regulations on the Classification of accommodation facilities". Accommodation category: 4 stars (An accredited organization that classifies hotels, the AZBUKA ZVEZDA Limited Liability Company). Entry number in the Unified Register of Objects of classification in the field of the tourism industry: C402024022361.
1.9. Related services – services additionally provided by the hotel, the list of which is determined by the Contractor. The public offer agreement for the provision of hotel services to Hotel Kristall LLC, as amended on 03/01/2026.
1.10. Booking is the assignment of a room (room in a room) to the Customer (guest) at the hotel on the terms specified by the Customer's request and confirmation of this request by the Contractor.
1.11. Check-in time is the time set by the Contractor for the Customer's arrival.
1.12. Check-out time (check-out time) is the time set by the Contractor for the Customer's departure.
1.13. The rest of the terminology is used in this Agreement in accordance with the meanings used by the Federal Law "On the Fundamentals of Tourist Activity in the Russian Federation" (No. 132-FZ dated 11/24/1996), "Rules for the Provision of Hotel Services and Services of Other Accommodation Facilities in the Russian Federation" (approved by the Government of the Russian Federation). By Decree of the Government of the Russian Federation dated 11/27/2025 N 1912), the Civil Code of the Russian Federation.

2. SUBJECT OF THE AGREEMENT
2.1. This Agreement has been drawn up in accordance with the Rules of Accommodation of the Kristall Hotel, the Civil Code of the Russian Federation, Decree of the Government of the Russian Federation No. 1853 "On Approval of the Rules for the Provision of Hotel Services in the Russian Federation" dated 07/18/2020, as well as other regulatory legal acts regulating the activities of organizations in the provision of hotel services to individuals.
2.2. This Agreement may be concluded:
2.2.1. with legal entities and individuals registered as individual entrepreneurs, such legal relations are regulated by Chapter 39 of the Civil Code of the Russian Federation.;
2.2.2. with individuals (capable citizens and stateless persons who have reached the age of 18), while such legal relations are regulated by the Law of the Russian Federation No. 2300-1 "On Consumer Rights Protection" dated February 07, 199
2.2.3. Under the terms of this Agreement, the Contractor undertakes to provide the Customer and/or the Guest with hotel services, in accordance with the tariff chosen by the Guest or the Customer with the included set of services (basic services), and the Customer and/or the Guest undertakes to accept and pay for them in accordance with the procedure and terms established in this Agreement and the Hotel Rules.
2.4. The volume of hotel services is fixed and corresponds to the list of basic services contained in the Hotel Rules. Hotel services are divided into basic services and additional services. At the same time, basic services are included in the cost of hotel services, and additional services are provided at the request of the Customer and/or Guest and are paid separately. The Customer and/or the Guest independently determine the list of additional services.

3. Check-in and check-out procedure
3.1. Check-in time - the time set by the Contractor for the arrival of the Consumer: 14:00 hours of the current day, Moscow time.
3.2. Check-out time (Check-out time)" - the time set by the Contractor for the departure of the Consumer: 12:00 p.m. Moscow time.
3.3. In case of late check-in and/or early check-out (stay no more than 24 hours), the fee is charged per day regardless of the time of the Consumer's actual stay at the Hotel.
3.4. Upon arrival between 06:00 and 12:00 (early check-in), an additional fee of half the daily cost of one night's stay is charged (additional breakfast is not included).
3.5. If the period from check-in time to check-in time is more than 12 hours, the accommodation fee is charged to the Consumer per day for the Open Rate valid at the Hotel on the date of the Consumer's check-in. The public offer agreement for the provision of hotel services to Hotel Kristall LLC, as amended on 03/01/2026.
3.6. If it is necessary to extend the period of stay, the Consumer is obliged to inform the Contractor about this before 12:00 of the current day, and the Contractor, if there are available rooms, extends the period of stay. Payment for the extension of the stay period is made by the Consumer according to the Open Rate valid at the Hotel on the date of departure of the Consumer as follows: - From 12:00 to 18:00 hours – 50% of the open rate; -after 18:00 hours – 100% of the open rate. Payment for the extension of the stay must be made by the Consumer before the Check-out time of the day on which the Consumer extended the stay.
3.7. Check-in at the hotel of a citizen of the Russian Federation takes place upon presentation by each guest of the original passport (birth certificate), temporary identity card of a citizen of the Russian Federation, a document certifying the identity of a serviceman of the Russian Federation (during mobilization, martial law and wartime) in accordance with the Decree of the Government of the Russian Federation dated November 27, 2025 N 1912 "On approval The Rules for the provision of hotel services and other accommodation facilities in the Russian Federation" (paragraph 18).
3.7.1 Guests can visit the Hotel from 08:00 to 23:00 if they have identification documents, having previously notified the administrators at the reception desk. It is forbidden to leave unauthorized persons in the room in your absence, as well as to give them the keys to the room.
3.8. In the absence of documents certifying the identity of a citizen of the Russian Federation, indicated above, check-in at the hotel is carried out upon presentation of a Russian national driver's license or a foreign passport of a citizen of the Russian Federation.
3.9. Check-in at the hotel of minors under the age of 14, as well as a minor citizen of the Russian Federation who has reached the age of 14 and has not received a passport of a citizen of the Russian Federation, is carried out on the basis of a birth certificate and identity documents of their parents (legal representatives), accompanying person(s), subject to the consent of the legal representatives provided by such accompanying person(s).
3.10. Check-in of minors who have reached the age of 14 is carried out on the basis of an identity document and identification documents (or a Russian national driver's license), parents (legal representatives) or an accompanying person (persons) who are with him, provided that such accompanying person (persons) consent. In the absence of a number of legal representatives or accompanying person(s), the settlement of this minor is carried out on the basis of an identity document, subject to consent.
3.11. A foreign citizen or a stateless person is settled upon presentation of an identity document in accordance with the legislation of the Russian Federation, including: a passport of a foreign citizen or other document established by federal law or recognized as such in accordance with an international treaty of the Russian Federation; a document issued by a foreign state and recognized in accordance with international law. agreement of the Russian Federation as a document certifying the identity of a stateless person; temporary residence permit for a stateless person; a residence permit for a stateless person; a temporary identity card for a stateless person in the Russian Federation.
3.12. The settlement of a foreign citizen or a stateless person who has not reached the age of 18 is carried out on the basis of the public offer specified in clause 4.12 of this Agreement and the identity documents of the parents (legal representatives) or accompanying person(s) who are with such citizen or stateless person, provided that the accompanying person(s)) consent.
3.13. The Customer's accommodation is issued with a Registration Card, in which the Parties agree on the terms of this Agreement regarding the terms of the accommodation, the type of rooms (places), the price of the room (places), and other essential conditions for the provision of Services.
3.14. On the end date of the provision of services, also defined as the date of departure from the Customer's hotel, the Customer is obliged to hand over the room key card to the reception and accommodation service employee, vacate the room from his property before the end of the check-out hour and, if necessary, make mutual settlements at the reception desk of the Kristall Hotel. The public offer agreement for the provision of hotel services to Hotel Kristall LLC, as amended on 03/01/2026.
3.15. If, during the Customer's stay or after the departure of the Customer, damage is discovered to the Contractor's property, resulting in damage to things, engineering equipment, utility networks and other property, except when the damage to property is caused by natural wear and tear or other circumstances for which the Customer or his guests are not responsible, the Parties shall draw up an act of damage, which signed by two Parties. If the Customer refuses to sign the act, the act is signed in the presence of the Contractor's staff, witnesses (at least two) and may serve as evidence of damage to the Contractor's property, including in court. The procedure for determining the amount of damage caused is set out in clause 9.2. of the Rules for the Provision of Hotel Services at the Kristall Hotel, posted on the Website.
3.16. If the Customer forgets personal items at the hotel, these items, if found by the Contractor, are placed in the forgotten items room of the Hotel. The procedure for accounting, storage and disposal (destruction) of forgotten items is defined in section 10 of the Rules for the provision of hotel services at the Kristall Hotel, posted on the Website. When disposing of forgotten items, after the expiration of the storage period, the Contractor is exempt from reimbursing any costs to the Customer.

4. Rights and obligations of the Parties
4.1. The Contractor undertakes to:
4.1.1. Comply with the quality requirements for the provision of services.
4.1.2. Provide the booking confirmation or cancellation to the Customer.
4.1.3. Ensure compliance with the requirements of the Federal Law "On Protecting the Health of Citizens from Exposure to Ambient Tobacco Smoke, the effects of tobacco consumption or consumption of Nicotine-containing Products" (No. 15-FZ dated January 23, 2013).
4.2. The Contractor has the right:
4.2.1. To demand timely payment for services in accordance with the terms of Section 5 "Settlement Procedure" of this public offer.
4.2.2. If the Customer causes damage to the Contractor's property, demand full compensation for the losses caused.- to refuse to settle if the Client's documents do not comply with the Rules for providing hotel Services in the Russian Federation, approved by Decree of the Government of the Russian Federation dated 9.10.2015 No. 1085 and the Federal Law "On the Legal Status of Foreign Citizens in the Russian Federation" dated July 25, 2002 No. 115-FZ and its methodological recommendations.- refuse to settle if the Guest poses a threat to the life and peace of other guests, as well as damages the Contractor's property, - call the police if a Guest threatens the health and lives of other Guests, staff, or damages property.
4.3. The Customer undertakes to:
4.3.1. Make payment for the services in accordance with the procedure provided for in Section 5 "Settlement Procedure" of this public offer.
4.3.2. Upon check-in at the hotel, sign one copy of the Registration Card. Use the territories, premises, equipment, and inventory provided as part of the provision of services in accordance with their intended purpose.
4.3.3. When operating the Contractor's territory, premises, equipment, and inventory, observe all sanitary, fire-fighting, technical, administrative, and other norms and rules established by the legislation of the Russian Federation and subordinate regulations.
4.3.4. In the event that during the provision of services by the Customer, third parties are independently involved in the provision of services to the Customer or guests are received at the Place of Provision of services, the Customer is responsible for the actions of such third parties and guests.
4.3.5. To coordinate with the Contractor the involvement and reception of third parties and the use of other property at the Place of provision of services.
4.3.6. Comply with the prohibition of tobacco smoking, consumption of nicotine-containing products or the use of hookahs on the territory of the hotel in accordance with the Federal Law "On Protecting the Health of Citizens from exposure to ambient tobacco smoke, the consequences of tobacco consumption or consumption of nicotine-containing products" (No. 15-FZ dated January 23, 2013).

5. Payment procedure
5.1. The Contractor has established a DAILY payment for room accommodation (room space) in accordance with the check-out time set by the Contractor.
5.2. Payment for the Contractor's services is carried out by the Customer in accordance with the rates indicated on the hotel's website, on the terms of full prepayment of all services no later than the moment of check-in in cash or by wire transfer.
5.3. The date of receipt of funds to the Contractor's cash desk or to the Contractor's current account is considered to be the moment when the Customer fulfills the payment obligation.
5.4. If meals (breakfasts/lunches/dinners) are included in the room rate, there will be no refund for unused meals.
5.5. The Hotel waits for the Customer until the check-out time (12:00 a.m. Moscow time) of the day following the day of the scheduled arrival, and in case of non-arrival of the Consumer, the Contractor has the right to cancel the contract.
5.7. In case of late notification of cancellation of the reservation (less than 24 hours before the day of arrival), late arrival or no-show of the Customer (guest), he/she will be charged for the actual downtime of the room (place in the room), but not more than a day.

6. FINAL PROVISIONS
6.1. In everything else that is not specified in the text of this Agreement, the Parties are guided by the Rules of the Hotel, the current legislation of the Russian Federation, as well as other local acts of the Contractor.
6.2. By accepting the terms of this Agreement, the Customers/or the Guest confirms that he/she has fully and properly familiarized himself/herself with the Rules of the Hotel and undertakes to comply with them.
6.3. This Agreement (offer) has an unlimited range of persons interested in receiving hotel services.
6.4. The Contractor has the right to make changes to the text of this agreement without the consent of the Customer and/or the Guest. The Agreement (offer), and all relationships that have arisen in connection with this Agreement, until the time of making changes to it, shall be governed by the wording of this Agreement in force at the time of the emergence of such relationships.
6.5. A Party that fails to fulfill its obligations under this Agreement due to force majeure circumstances is obliged, at the earliest opportunity and no later than 10 days after the occurrence of force majeure circumstances, to notify the other Party in writing of the occurrence of these circumstances, otherwise this Party loses the right to refer to such circumstances as grounds for exemption. from responsibility.
6.6. Documents transmitted and received using technical means of communication, including by fax and e-mail, which allow to reliably establish that they originate from a Party to the Contract, in accordance with Clause 2 of Article 434 of the Civil Code of the Russian Federation, are legally binding, are allowed in accordance with Article 75 of the APC of the Russian Federation as written evidence and are binding on the Parties, except in cases stipulated by the Contract. The Party that sent the facsimile (scanned) copy of the document is obliged to send the original document to the other Party no later than 3 days from the date of sending the copy by means of the Russian Post.
6.7. Citizens of the Russian Federation, citizens of foreign states, and stateless persons are subjects of personal data within the meaning of Federal Law No. 152-FZ "On Personal Data" dated July 27, 2006. In order to comply with current legislation and provide hotel services in accordance with established standards, the Contractor needs the personal data of Customers and / or Guests, in connection with which the Customer and / or Guest, accepting the terms of this Agreement (offer), gives the Contractor the right to process without his special consent and without notifying the authorized body for the protection of the rights of personal data subjects. the following personal data:— last name, first name, patronymic; — date and place of birth; — address of registration and temporary residence; — details of the identity document; — contact phone number and email address.
6.8. By submitting their personal data, the Customer and/or the Guest confirms their accuracy and validity.
6.9. The Agreement is considered to be fulfilled if one document (including an electronic one) is drawn up, signed by 2 the parties, or the contractor's confirmation of the request sent by the customer (consumer) to the contractor, as well as in the case of the customer (consumer) performing actions aimed at receiving services (including payment by the customer (consumer) of the corresponding amount to the contractor).
6.10. The Contractor stores personal data of Customers and/or Guests on paper and/or electronic media, ensuring their safety.
6.11. The processing of personal data includes the following operations (actions) of the Contractor: collection, systematization, accumulation, storage, updating, modification, use for registration purposes, depersonalization, blocking, destruction, distribution (transfer) at the request of lawyers, tax, law enforcement, judicial authorities.

LLC Hotel Crystal
OGRN: 1 234 000 001 124
INN:4 025 462 910
KPP:402 501 001
s/a:407 702 810 707 010 007 835
in JSCB FORA-BANK (JSC) Kaluga branch
c/a:301 101 810 000 000 000 770
registered address:
249 031, Kaluga region, Obninsk, Kurchatov str,
д. 18A, premise. 2/3
Director General: O.V. Makarov.
Tel./fax: +7(48439) 9-22-10
E-mail: ktp@krystalhotel.ru